Privacy Policy

This Privacy Policy sets out how Codela AI ("we," "our," or "us") gathers, uses, stores, and safeguards your personal information when you access or use our automated investment platform at codela.io. By opening an account or using any of our services, you confirm that you have read and accept the practices described here. This policy applies to all users, whether located in the United States or elsewhere in the world.

1. Information We Collect

Codela AI collects the information it needs to deliver secure, compliant, and effective investment services. This covers:

• Identity details: your full name, date of birth, and government-issued ID information required to verify your account
• Contact details: email address, phone number, and residential address
• Financial details: deposit amounts, transaction history, withdrawal requests, and account balances
• Technical data: IP address, browser type and version, device identifiers, operating system, and time zone
• Usage data: pages viewed, features used, session length, and how you interact with the platform
• Communications: records of your support requests, messages, and any feedback you send us

2. How We Use Your Information

We use the information we collect solely for legitimate business and legal reasons, including to:

• Create and manage your Codela AI account
• Process deposits, trades, and withdrawal requests securely
• Confirm your identity in line with applicable KYC (Know Your Customer) rules
• Provide automated trading services and performance reporting
• Send account notifications, security alerts, and platform updates
• Improve the platform's performance, features, and overall experience
• Detect, prevent, and investigate fraud or unauthorized activity
• Meet our legal, regulatory, and compliance duties under US federal and Florida state law

3. Legal Basis for Processing

Codela AI processes your personal data on the following grounds:

• Contractual necessity: to carry out our obligations under the Terms of Service you accepted at registration
• Legal compliance: to satisfy applicable financial regulations, anti-money laundering (AML) requirements, and tax reporting duties
• Legitimate interests: to run, protect, and improve our platform
• Consent: where you have specifically agreed to a particular use of your data, such as marketing messages

4. Data Protection and Security

Keeping your personal and financial data safe is a top priority at Codela AI. The measures we apply include:

• AES-256 encryption for all stored personal and financial information
• TLS/SSL protocols for every piece of data moving between your device and our servers
• Two-factor authentication (2FA) on all logins and withdrawal requests
• Segregated client accounts so your funds are kept apart from company operating capital
• Independent security audits and penetration testing carried out regularly
• Tight internal access controls that limit staff access to personal data on a need-to-know basis

Although we apply leading security standards, no system can promise absolute protection. We encourage you to use strong passwords and turn on every security feature available on your account.

5. Sharing of Information

Codela AI never sells, rents, or trades your personal information to third parties for commercial gain. We share data only in these limited situations:

• Technology partners: licensed trading-infrastructure providers bound by strict confidentiality agreements
• Payment processors: verified payment providers needed to handle deposits and withdrawals
• Legal authorities: government bodies, regulators, or law enforcement where required by applicable US law or a court order
• Fraud prevention: third-party security and identity-verification services used to protect the platform and its users
• Business transfers: in a merger, acquisition, or asset sale, your data may be transferred — and you'll be told in advance

6. Cookies and Tracking Technologies

Codela AI uses cookies and similar tracking tools to improve your experience and our services. These include:

• Essential cookies: needed for core platform functionality, login sessions, and security
• Analytics cookies: help us see how users interact with the platform (for example, Google Analytics)
• Preference cookies: remember your language, display, and session choices
• Marketing cookies: used to deliver relevant content and measure campaign performance (only with your consent)

You can manage or switch off cookies through your browser settings at any time. Note that disabling essential cookies may affect how the platform works.

7. Data Retention

Codela AI keeps your personal data for as long as your account stays active, or for as long as the law requires. Specifically:

• Account data is kept for the duration of your relationship with Codela AI
• Transaction records are retained for at least 5 years in line with US financial regulations
• Identity-verification documents are retained as required by applicable KYC/AML rules
• After you close your account, personal data is securely deleted or anonymized within 90 days, unless the law requires us to keep it longer

8. Your Rights

As a Codela AI user, you hold the following rights over your personal data:

• Right of access: ask for a copy of the personal data we hold about you
• Right to correction: ask us to update or fix inaccurate information
• Right to deletion: ask us to remove your data where no legal duty requires us to keep it
• Right to restrict processing: ask us to limit how we use your data in certain cases
• Right to data portability: receive your data in a structured, machine-readable format
• Right to withdraw consent: where we rely on consent, you can withdraw it at any time without affecting earlier processing
• California residents (CCPA): you have extra rights under the California Consumer Privacy Act, including the right to opt out of the sale of personal information (we do not sell your data) and the right not to be treated differently for exercising your privacy rights

To use any of these rights, please reach us via the details in Section 11.

9. International Data Transfers

Codela AI is based in the United States. If you use our platform from outside the US, your data may be transferred to and processed in the United States, where data-protection laws may differ from those where you live. By using the platform, you consent to that transfer. We put appropriate safeguards in place so your data stays protected in line with this Privacy Policy.

10. Third-Party Services and Links

Our platform may link to, or integrate with, third-party websites and services. Codela AI is not responsible for how any third party handles privacy. We strongly recommend reviewing the privacy policies of any outside services you reach through our platform.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we'll notify you by email or a clear notice on the platform before they take effect. The date of the latest revision will always appear at the top of this page. Continuing to use Codela AI after any update means you accept the revised policy.

12. Contact Information

If you have any questions, concerns, or requests about this Privacy Policy or how Codela AI handles your personal data, please contact our support team:

Codela AI
Address: 1401 Brickell Ave, Suite 720, Miami, FL 33131, USA
Email: [email protected]
Phone: +1 786-540-2213

We aim to reply to all privacy-related enquiries within 5 business days.