Abuse Policy

This Abuse Policy ("Policy") sets out the standards of acceptable conduct on the Codela AI platform and defines the behavior that counts as abuse, misuse, or a breach of our community and operational rules. By accessing or using Codela AI at codela.io, you agree to follow this Policy alongside our Terms of Use and Privacy Policy. Codela AI is committed to keeping a safe, transparent, and trustworthy environment for every user.

1. Purpose of This Policy

The aim of this Abuse Policy is to:

• Define what counts as abusive, harmful, or prohibited behavior on the Codela AI platform
• Protect users, staff, and the integrity of our services from misuse
• Set out clear steps for reporting abuse and how Codela AI will respond
• Ensure compliance with applicable US federal and Florida state laws covering online platforms and financial services

2. Prohibited Conduct

The following are strictly prohibited on the Codela AI platform and may lead to immediate account suspension, permanent closure, and referral to law enforcement:

2.1 Financial Abuse and Fraud

• Depositing funds obtained illegally, including through theft, fraud, or money laundering
• Using stolen, fraudulent, or unauthorized payment methods to fund an account
• Trying to manipulate trading outcomes, account balances, or withdrawal systems
• Opening multiple accounts to get around platform limits, restrictions, or verification requirements
• Submitting false or forged identity documents during KYC verification
• Committing chargeback fraud by disputing legitimate transactions with your payment provider

2.2 Account and System Abuse

• Trying to gain unauthorized access to other users' accounts or platform infrastructure
• Using automated bots, scripts, or scraping tools to interact with the platform without prior written authorization
• Introducing malware, viruses, or any malicious code into the platform's systems
• Exploiting technical vulnerabilities, bugs, or errors for personal gain or to harm other users
• Disrupting platform availability through denial-of-service attacks or similar methods
• Reverse engineering, decompiling, or attempting to extract proprietary source code or algorithms

2.3 Identity and Impersonation Abuse

• Impersonating Codela AI staff, representatives, or other users in any communication
• Creating fake profiles or accounts using someone else's identity or information
• Using another person's personal or financial information without their explicit consent
• Misrepresenting your identity, location, or eligibility to access the platform

2.4 Communication Abuse

• Sending spam, unsolicited promotions, or phishing messages to other users or staff
• Harassing, threatening, intimidating, or abusing Codela AI support staff or other users
• Spreading false, misleading, or defamatory claims about Codela AI, its staff, or its services
• Using offensive, discriminatory, or hateful language in any communication with the platform
• Trying to manipulate or pressure support staff into breaking platform policies

2.5 Regulatory and Legal Violations

• Using the platform in any jurisdiction where doing so is prohibited by local, national, or international law
• Engaging in activity that breaches US anti-money laundering (AML) laws, FinCEN regulations, or the Bank Secrecy Act
• Using Codela AI to facilitate transactions linked to terrorism, sanctions evasion, or organized crime
• Breaching any applicable securities laws, financial regulations, or consumer-protection statutes

3. Reporting Abuse

Codela AI treats every report of abuse seriously. If you witness or experience behavior that breaks this Policy, please report it quickly through one of these channels:

• Email: [email protected] — include as much detail as you can, such as dates, screenshots, and any relevant account information
• Phone: +1 786-540-2213 — available during standard business hours
• Support portal: file a report directly from your Codela AI account dashboard

All abuse reports are handled in strict confidence. The identity of the person reporting won't be shared with the subject of the report unless the law requires it.

4. Investigation Process

When we receive an abuse report or spot suspicious activity through our internal monitoring, Codela AI will:

• Confirm we've received the report within 2 business days
• Carry out a thorough, impartial internal investigation
• Take interim protective steps where needed, including temporary account restrictions
• Share findings and any actions taken with the reporting party where appropriate
• Wrap up the investigation within 10 business days for standard cases, or longer for complex matters that involve regulators

Codela AI reserves the right to request further information from anyone involved in an investigation. Failure to cooperate may result in account suspension.

5. Consequences of Abuse

Depending on how serious, frequent, and severe the violation is, Codela AI may take one or more of the following actions:

• Warning: a formal written notice sent to your registered email address
• Temporary suspension: restricted account access for a set period while we investigate
• Permanent closure: irreversible shutdown of the account with forfeiture of any outstanding benefits or bonuses
• Fund holds: freezing account balances pending a compliance review or legal proceedings
• Legal action: referral to relevant law-enforcement agencies, financial regulators, or legal counsel
• Regulatory reporting: mandatory disclosure of suspicious activity to FinCEN, the FBI, or other applicable US authorities

Codela AI will not refund or compensate users whose accounts are closed due to verified abuse or policy violations.

6. Zero Tolerance for Financial Crime

Codela AI maintains a zero-tolerance stance on money laundering, terrorist financing, fraud, and every other form of financial crime. We actively monitor platform activity with automated detection systems and conduct regular manual reviews. All suspicious activity is reported to the appropriate regulators in line with US federal law, including:

• The Financial Crimes Enforcement Network (FinCEN)
• The Federal Bureau of Investigation (FBI)
• The Consumer Financial Protection Bureau (CFPB)
• State-level financial regulatory authorities in Florida

7. Protection Against Retaliation

Codela AI strictly prohibits retaliation against anyone who reports abuse in good faith. Any user found retaliating against a reporting party — through harassment, threats, false counter-reports, or any other means — will face immediate account closure and possible legal action. We're committed to making sure every user feels safe raising concerns without fear of consequences.

8. Abuse of Support Services

Our support team is committed to giving every Codela AI user professional, timely help. The following behaviors toward support staff count as abuse and won't be tolerated:

• Using threatening, abusive, or discriminatory language
• Filing repeated, frivolous, or bad-faith support requests meant to waste resources
• Trying to manipulate, pressure, or deceive support agents into breaking platform policies
• Recording or publishing support interactions without prior written consent

Codela AI reserves the right to limit or withdraw support access for users who repeatedly abuse our support services.

9. Third-Party Abuse Involving Codela AI

If you come across any third party misusing the Codela AI name, brand, or identity — including phishing sites, impersonation scams, or unauthorized use of our trademarks — please report it right away to [email protected]. We take brand abuse seriously and will pursue appropriate legal action to protect our users and our reputation.

10. Updates to This Policy

Codela AI reserves the right to update or amend this Abuse Policy at any time to reflect changes in our services, technology, or legal obligations. Significant changes will be shared with users by email or a clear notice on the platform at least 7 days before they take effect. Continuing to use the platform after an update means you accept the revised Policy.

11. Contact Information

To report abuse, ask about this Policy, or get clarity on acceptable use of the Codela AI platform, please contact us:

Codela AI
Address: 1401 Brickell Ave, Suite 720, Miami, FL 33131, USA
Email: [email protected]
Phone: +1 786-540-2213

Our team aims to reply to all abuse-related enquiries within 2 business days.